tactical-guns CUSTOMER CARE PLAN
Our number one mission is to provide you with the absolute best in Customer Service! We are extending this optional Customer Care Plan on any new firearm purchased from tactical-guns.com. We want you to feel confident with your purchase from tactical-guns.com. If your gun ever has a warranty defect that you’re unable to address, send it to us and we will have it repaired free of charge, coordinate with the manufacturer to get it fixed, or issue credit for its fair market value that you can use towards a new firearm of your choice! We want you to know we stand behind what we sell and are here to provide the best service possible to our customers.
TERMS AND CONDITIONS
Here at tactical-guns.com we have made it our number one mission to provide you with the absolute best in customer service. Any firearm covered under the optional Customer Care plan will be repaired, replaced, or refunded at no charge, subject to the following conditions:
- This plan applies only to the original purchaser.
- On behalf of the purchaser, tactical-guns will facilitate any repair or replacement with the manufacturer in accordance with their warranty policy.
- If the firearm cannot be repaired, and no replacement is available from the manufacturer, we will offer current retail value as a credit towards any purchase on tactical-guns.com.
- If a firearm is repaired, it may be returned directly to the customer. However, if a firearm is replaced with a new or used firearm, the replacement must be sent to a valid FFL for transfer to you. The customer may incur additional charges from the FFL and will need to contact them prior to shipment of the replacement. tactical-guns.com is not responsible for these additional fees.
- This customer care plan covers the firearm as originally sold by the manufacturer and tactical-guns.com, but does not apply to firearms that have been altered or modified after purchase. The customer care plan applies to the firearm only and does not include accessories added to the firearm.
- Accuracy is NOT included in this Warranty.
- This Customer Care Plan covers the firearm against manufacturer’s defects. It does not cover normal wear throughout the lifespan of the firearm.
Tactical-guns.com Liability for breach of any warranty shall be limited to replacing or repairing the nonperforming or defective goods as determined by tactical-guns.com. We shall not be liable for any other damages, direct, incidental or consequential.
Please contact tactical-guns.com before sending any firearm for repair or replacement: (971) 368-0905 email@example.com